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Customer Support. IT. Logistics. 🛆

Mike Thomas

Uniquely qualified professional with hands on experience in Customer Support, Transportation Management, and IT. 

Head shot coming soon. In the interim, enjoy this picture of Shadow and be sure to scroll down for an overview of my skills and talents.

 

My Experience

The trifecta – Customer Support. Logistics. IT. 

 

 I am an internationally savvy professional with proven Customer Support, IT, and Transportation Management experience. With a track record of successfully managing complex projects to completion, resolving supply chain problems, and delivering 5 Star Customer Service, I am uniquely skilled. 

I have excellent organization and verbal + written communication skills, and come equipped with transparency, honesty, reliability, and a positive, forward thinking attitude enabling me to remove roadblocks and overcome obstacles. 

 

Looking for the next Superhero addition to your team? Look no more. I’m right here! 

 

Packlane, Inc.

Shipping manager

Nov. 2018 – Dec. 2019

Packlane, Inc.

Customer Service Specialist

Mar. 2018 – Nov. 2018

World Wide Web Hosting, LLC.

Special Projects Coordinator

Mar. 2011 – Aug. 2015

Apple, Inc.

Senior Support Specialist

Jul. 2009 – Mar. 2011

my Skills

Dedicated to customer service with a passion for all things tech. My knack for “getting sh*t done and finding a way to make it possible” led me into Logistics & Transportation. The words “No” and “unfortunately” aren’t in my vocabulary.

I am a fast learner and always hungry for more knowledge.

 

  • Information Technology
  • Customer Support
  • Transportation Management

Customer Support

  • FreshCaller, FreshChat, FreshDesk, ZenDesk, ZoHo.
  • Dear Accounting, FreshBooks, Xero
  • Intercom, LiveChat, Olark, Salesforce.
  • Patience, attentiveness, ability to communicate clearly. 
  • Empathy, ability to read customers, calm & collected. 
  • Persuasive and tenacious. Passionate and kind. 

Information technology

  • Adobe Acrobat, Asana, ClickUp, CloudApp, Confluence, Monday, Slack.
  • BaseCamp, JIRA, Notion, Trello.
  • G Suite, Office365, Rackspace Email, Slack, Microsoft Teams, Zoom.
  • Amazon AWS, Google Cloud, Microsoft Azure, Wasabi.
  • Android, iOS, MacOS, Ubuntu, VMWare, Windows, WordPress.
  • 1Password, Cylance, Eset, ownCloud, NextCloud, Sophos, Trend Micro.
  • RingCentral and other VoIP solutions, including Asterisk & FreePBX. 

Transportation management

  • I have existing relationships with some of the USA’s top transportation firms. 
  • Familiar with IncoTerms, Customs, Import/Export Control.
  • MercuryGate, FedEx services incl. same day custom critical. 
  • Warehousing and fulfillment connections. 
  • Procurement of custom Packaging Consulting. Retail / Displays, Industrial Graphics, Paper, Bags and Wrapping.
Get In Touch

Ready to Chat?

I’m available for advice, consultancy, and coffee.

 

    Send Me a Message!