Customer Support. IT. Logistics. 🛆
Uniquely qualified professional with hands on experience in Customer Support, Transportation Management, and IT.
Head shot coming soon. In the interim, enjoy this picture of Shadow and be sure to scroll down for an overview of my skills and talents.
The trifecta – Customer Support. Logistics. IT.
I am an internationally savvy professional with proven Customer Support, IT, and Transportation Management experience. With a track record of successfully managing complex projects to completion, resolving supply chain problems, and delivering 5 Star Customer Service, I am uniquely skilled.
I have excellent organization and verbal + written communication skills, and come equipped with transparency, honesty, reliability, and a positive, forward thinking attitude enabling me to remove roadblocks and overcome obstacles.
Looking for the next Superhero addition to your team? Look no more. I’m right here!
Nov. 2018 – Dec. 2019
Customer Service Specialist
Mar. 2018 – Nov. 2018
World Wide Web Hosting, LLC.
Special Projects Coordinator
Mar. 2011 – Aug. 2015
Senior Support Specialist
Jul. 2009 – Mar. 2011
Dedicated to customer service with a passion for all things tech. My knack for “getting sh*t done and finding a way to make it possible” led me into Logistics & Transportation. The words “No” and “unfortunately” aren’t in my vocabulary.
I am a fast learner and always hungry for more knowledge.
- Information Technology
- Customer Support
- Transportation Management
- FreshCaller, FreshChat, FreshDesk, ZenDesk, ZoHo.
- Dear Accounting, FreshBooks, Xero
- Intercom, LiveChat, Olark, Salesforce.
- Patience, attentiveness, ability to communicate clearly.
- Empathy, ability to read customers, calm & collected.
- Persuasive and tenacious. Passionate and kind.
- Adobe Acrobat, Asana, ClickUp, CloudApp, Confluence, Monday, Slack.
- BaseCamp, JIRA, Notion, Trello.
- G Suite, Office365, Rackspace Email, Slack, Microsoft Teams, Zoom.
- Amazon AWS, Google Cloud, Microsoft Azure, Wasabi.
- Android, iOS, MacOS, Ubuntu, VMWare, Windows, WordPress.
- 1Password, Cylance, Eset, ownCloud, NextCloud, Sophos, Trend Micro.
- RingCentral and other VoIP solutions, including Asterisk & FreePBX.
- I have existing relationships with some of the USA’s top transportation firms.
- Familiar with IncoTerms, Customs, Import/Export Control.
- MercuryGate, FedEx services incl. same day custom critical.
- Warehousing and fulfillment connections.
- Procurement of custom Packaging Consulting. Retail / Displays, Industrial Graphics, Paper, Bags and Wrapping.
Get In Touch
Ready to Chat?
I’m available for advice, consultancy, and coffee.
- Send Me a Message!