Customer Support. IT. Logistics. 🛆
Uniquely qualified professional with hands on experience in Customer Support, Tech Support, IT, and Transportation Management.
The trifecta – Customer Support. Logistics. IT.
I am an internationally savvy professional with proven Customer Support, IT, and Transportation Management experience. With a track record of successfully managing complex projects to completion, resolving supply chain problems, and delivering 5 Star Customer Service, I am uniquely skilled.
I have excellent organization and verbal + written communication skills, and come equipped with transparency, honesty, reliability, and a positive, forward thinking attitude enabling me to remove roadblocks and overcome obstacles.
Looking for the next Superhero addition to your team? Look no more. I’m right here!
Nov. 2018 – Dec. 2019
Customer Service Specialist
Mar. 2018 – Nov. 2018
World Wide Web Hosting, LLC.
Special Projects Coordinator
Mar. 2011 – Aug. 2015
Senior Support Specialist
Jul. 2009 – Mar. 2011
Dedicated to customer service with a passion for all things tech. My knack for “getting sh*t done and finding a way to “make it possible” led me into Logistics & Transportation. The words “No” and “unfortunately” aren’t in my vocabulary.
I am a fast learner and always hungry for more knowledge.
- Information Technology
- Customer Support
- Transportation Management
- FreshCaller, FreshChat, FreshDesk, ZenDesk, ZoHo.
- Dear Accounting, FreshBooks, Xero
- Intercom, LiveChat, Olark, Salesforce.
- Patience, attentiveness, ability to communicate clearly.
- Empathy, ability to read customers, calm & collected.
- Persuasive and tenacious. Passionate and kind.
- Adobe Acrobat, Asana, ClickUp, CloudApp, Confluence, Monday, Slack.
- BaseCamp, JIRA, Notion, Trello.
- G Suite, Office365, Rackspace Email, Slack, Microsoft Teams, Zoom.
- Amazon AWS, Google Cloud, Microsoft Azure, Wasabi.
- Android, iOS, MacOS, Ubuntu, VMWare, Windows, WordPress.
- 1Password, Cylance, Eset, ownCloud, NextCloud, Sophos, Trend Micro.
- RingCentral and other VoIP solutions, including Asterisk & FreePBX.
Transportation management & more!
- I have existing relationships with some of the USA’s top transportation firms.
- Familiar with IncoTerms, Customs, Import/Export Control.
- MercuryGate, FedEx services incl. same day custom critical.
- Warehousing and fulfillment connections.
- Procurement of custom Packaging Consulting. Retail / Displays, Industrial Graphics, Paper, Bags and Wrapping.
Get In Touch
Ready to Chat?
I’m available for advice, consultancy, and coffee.
- Send Me a Message!